Being able to communicate in an accurate, friendly manner is extremely important in the world of banking. Communication involves all methods used to convey thoughts and feelings to other people. This generally involves spoken words and body language to convey information, and then watching and listening to receive information. Seems simple enough, right? But there's some complexity to communicating well, particularly in the financial field. In this course, we'll talk about the benefits of developing these skills. We'll talk about persuasion, knowing your audience, and using your observations to help you communicate more effectively.