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Communicating in a Timely Manner (JU901)
Microlearning
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Communication
Communicating in a Timely Manner (JU901)
How quickly do you want someone to respond to your texts? What about an email you send? How fast should they return your phone call? As you enter the workforce your opinions on how fast these things should happen may change. There will be...
Communicating via Phone (JU902)
Microlearning
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Communication
Communicating via Phone (JU902)
Although we live in a mostly online world, phone calls are still extremely important in the workforce. So many businesses talk to clients, schedule appointments, follow up on orders, and do many other things via phone, which is why it is...
Acting as Gatekeeper (JUL0101)
Microlearning
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Administrative Excellence
Acting as Gatekeeper (JUL0101)
You are the gatekeeper to your business. You decide who enters and who doesn't. You choose which phone calls to put through, and which ones to send to voicemail. You save or delete emails, turn away or accept solicitors, and sift through the...
Anticipating Needs (JUL0102)
Microlearning
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Administrative Excellence
Anticipating Needs (JUL0102)
As an administrative assistant, part of your job will be to anticipate the needs of others. In order to be effective at this, you need to have psychic abilities. Just kidding. This is a skill that you can learn and improve upon with practice and...
Be the Point Person (JUL0103)
Microlearning
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Administrative Excellence
Be the Point Person (JUL0103)
A point person is a spokesperson and someone people go to for answers and information. A point person represents the company and acts as a point of contact or direction for clients, customers, and internal staff. As an administrative assistant,...
Detail Oriented Skill Development (JUL0104)
Microlearning
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Administrative Excellence
Detail Oriented Skill Development (JUL0104)
Would you consider yourself a detail-oriented person? Or far from it? Most of us sit somewhere in between, but not to worry. This is a skill that can be easily developed. That's what this course is all about. We'll go over ways to become more...
Front Desk Safety (JUL0105)
Microlearning
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Administrative Excellence
Front Desk Safety (JUL0105)
Unfortunately, no workplace is immune to safety and security risks. If you're an administrative assistant, you may be at the company's "front desk," making you the first line of defense. Yes, this scenario can be really scary to think about, but...
Making Travel Arrangements (JUL0106)
Microlearning
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Administrative Excellence
Making Travel Arrangements (JUL0106)
Making travel arrangements requires excellent planning, organization, and communication. If your job requires you to make travel arrangements for others, particularly your boss, then there are many things to consider. You want to ensure a safe,...
Organization: Calendars (JUL0107)
Microlearning
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Administrative Excellence
Organization: Calendars (JUL0107)
As an administrative professional, you're balancing multiple responsibilities and maybe even others' calendars, but getting control of your calendar is an essential element of your own time management. In this course, we'll discuss different...
Organization: Emails (JUL0108)
Microlearning
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Administrative Excellence
Organization: Emails (JUL0108)
Email is a great way to communicate in the workplace. It's fast, free, and reliable. It allows for more efficient, productive conversations among colleagues, customers, and business associates. But because of its immediacy, email can also be a...

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